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Route

Route Shipping Protection

Route FAQ

Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout. If your order has not arrived, please file a claim with Route here. Route covers damage as well! To protect your order a

What is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to of

When Should I File a Claim?

Marked As Delivered (Stolen). Stuck In Transit (Lost). Damaged (If Route Insurance Is Purchased)

How Do I File a Claim?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need you